Just realised I never updated this.
Last August, they agreed to repair the car without prejudice as "They were unable to get in touch with their client", I mean WTF! You can't get in touch with your client? Bet they would if they needed money off them!
I ended up swapping the car with a "mate" for a Z4 as he was skint and needed something more than 2 seats, he took it with a unpainted bumper, total cost to me for the new bumper was £80, I never bothered getting it back from the insurance company, just wasn't worth the hassle!
2 months after swapping it the engine went bang, very glad I got rid of it