34 replies to this topic

[larres]

Nice...

I found the crack yesterday and did not want to disturb you anymore because it will not change something.

Everything else what I have written is not unfair only how it looks like from my position.

Or did I write something which is not the truth?

Perhaps we find someone who sees a silver clam on the published pictures.

 

(I mounted it on the car about a week after the delivery like you can see on the exif date of the picture and the delivery date which you can see on the parcel tracking...)

Edited by larres, 05 July 2017 - 12:29 PM.

[jonnyboy]

I dont really have anything else I can add Lars. Coming on here and saying the clam is of poor quality is a lie and is hardly going to help the situation.

[larres]

And that is it why I cannot recommend it.

I thought for ~1600€ I receive something what is plug&play. And this is it definitively not.

And I thought that I will get a decent quality. Perhaps normally you deliver that. I will not deny that. All the guys here can't be wrong. Perhaps something wrent wrong while building it.

Perhaps the guy who made it wasn't careful enough.

But my opinion is that this should not be a customer problem.

 

If I must look after every mouting hole and think about what to do with the way to large indicator holes and the other things I wrote you there are only two possibilites.

My demands are too high or someone sold my something which wasn't as good as the stuff he normally sells.

[larres]

Faults could happen everywhere.

That is no problem for me.

I claimed immediately after the delivery that it has the wrong colour with the picture where you can see the white sheet of paper to do a white balance.

And what did you do?

You insisted that your company has send a silver one...  A pickup would be too expensive for you.

For the other faults I noted later again only refusing. No cooperation from your company.

And so I think it is only fair if I write down my experience.

 

 

[jonnyboy]

Your clam was the same as the other 100+ we have done. All the holes and cutouts are scribed into the mold. The comments you have made are simply not true. Most people DIY fit these clams and then take to a bodyshop so I would suggest if you have taken it to a bodyshop and they are struggling take it to someone else. They really are very simple to fit. I advised you on the bracketry for the indicator holes and you have chosen to ignore me. 

 

I'm really banging my head against the wall here. Posting it on the forum isnt going to make me give you a different answer Lars sorry! 

 

[larres]

Ok Jon.

Then tell me which comment wasn't true exactly?

Edited by larres, 05 July 2017 - 01:41 PM.

[jonnyboy]

Lars I am not going into this if you want to carry on our lengthy and exhaustive private correspondence feel free. 

 

We sent you a silver clam

 

The quality of the clam you received is very good and I absolutely refute the comment you made that it looks like an apprentice made it. This is spite because you have not got money off the clam which you were looking for from well prior to ordering. If its such a low quality item why did you even bother fitting it onto your car? Send it back I'll refund you no problem.

[larres]

Like I wrote you in my first email perhaps I received the clam from a different purchase and someone has mixed the delivery adresses. Perhaps it is your motorsport clam. I don't know.

Faults happen everywhere anytime. No problem. But refusing it that there was something wrong is really bad style.

 

And I wrote that it looks like an apprentice has made it. Not that it was made by an apprentice. The first statement is an opinion and that is my personal one and you cannot deny that, the second statement is a possible assumption and I did not do that.

 

If you want to pick it up. Feel free. I will not pay for a fault that I didn't do.

I wanted only a silver gelcoat front clam. Nothing else. So simple.

[tibby]

Certainly NOT a silver one he recieved!

[harboged]

The clam colour is a total mystery. We sent a silver clam I dont know what else I can say. 

 

Here is a picture you sent me of a white piece of paper with a clam thats not white to my eye

 

 

 

 

 

 

Just because the clam is not as white as a piece of paper doesn't mean the clam is silver. How can the color change during transport?

 

Or do you mean it's not one of your clams? Must be possible to identify it somehow?

Edited by harboged, 06 July 2017 - 12:44 PM.

[larres]

Yeah right. I ve got other pictures which a mate made directly after the lorry driver delivered it at the garage.  

[siztenboots]

are you going to paint the clam?

[larres]

Do I have a choice? Or do you want it?

I think that he will not take it back because the shipping rates are too high for him...

So I have to do the fine adjustments when I find enough time and then bring it to a local bodyshop.

Edited by larres, 06 July 2017 - 03:16 PM.

[Rally]

Just to try and balance things...

 

I've now had 2 front clams from Lotus Hardtops and both have been excellent. Certainly a vast improvement on the nasty stuff the OEM clams are made of as they are both lighter and stronger. Yes, they require fettling to make them fit just right to the individual car (but I've had FAR worse metal pattern parts for other cars). Yes, you will have to get it painted - having a gel coat colour is just a get-out-of-jail when you get stone chips through the paint. If you have other expectations then it's going to be a problem for you.

[larres]

Yes, you will have to get it painted - having a gel coat colour is just a get-out-of-jail when you get stone chips through the paint.

Thats exactly what I was looking for.