Good Vx Service Posts Add Them Here Please...
Posted 28 April 2004 - 10:53 AM
Posted 28 April 2004 - 11:20 AM
The service was distinctly average and their knowledge of the car was questionable.
I gave them the following list of warranty checks to do while they were performing the service:
1) Slipping clutch (broken return spring) - Fixed
2) Air in brakes - Couldn't find problem
3) 2nd gear syncro out of line â€“ crunches when cold - Ordered new linkages
4) Loose bonnet / paint rubbed off by wiper arm - Didn't examine
5) Paint flaking around rear lights / rear lights mist up - Didn't examine
6) Scorched engine grills - Didn't examine
7) Rusty petrol cap - Didn't examine
So only 2 out of 7.
They couldn't find a problem with the brakes despite the excessive peddal travel, which is slightly unnerving.
But they did find problems with the steering rack and gear linkages. It'll go back in soon for those parts to be replaced.
I'd give them 6/10. The things they did, they did well. But they simply neglected to look at other faults. And they don't really know the car.
Btw the service cost Â£148.
Posted 28 April 2004 - 11:22 AM
Posted 28 April 2004 - 11:39 AM
fcuk really! I wish they'd told me that!
John, the VX specialists there who really know the car recently moved to Hanley instead as that's the larger garage. All the VX's are there now too so it appears they moved their operation.
Posted 28 April 2004 - 10:18 PM
Posted 29 April 2004 - 12:38 PM
Posted 13 May 2004 - 06:38 AM
Posted 13 May 2004 - 09:31 PM
Posted 19 May 2004 - 09:23 PM
Posted 21 May 2004 - 09:04 PM
Posted 24 May 2004 - 02:12 PM
Edited by amrit, 24 May 2004 - 02:14 PM.
Posted 24 May 2004 - 03:16 PM
Hopefully used side out?
he constructed a make-shift CD case by stapling some tissue paper together
Posted 27 May 2004 - 11:40 AM
Posted 27 May 2004 - 09:21 PM
Posted 30 May 2004 - 04:25 PM
JUST WANTED TO ADD WEST END VAUXHALL(STAPLES CORNER)
I collected my car from West End Vauxhall, Staples Corner last night from its 2yr/20,000mile service and so I can finally write my report. As some of you may have been aware, I've had some drawn out issues with West End/Vauxhall/Lotus/etc regarding getting parts delivered and work carried out - the summary is as follows.
What happened with my VX was that the exhaust came loose last year (one of the brackets had gone), it started resting on the clam and singed the paintwork, etc (I think I mentioned it to a few people at Brunters last year). I had planned to get it all done before Hethel in December, but I ended up going in the FRP.
The car went in at the start of December and I thought I'd only need a new clam, but the exhaust was bent and a new exhaust heat shield was needed too. No sign of the car for Hethel, the New Year came and still no car back, as I chased them for an update. As it happens, it was the heat shield that took 6 weeks to get hold of (admittedly it was over the Christmas period, but even so...) and that included a number of 'chasing' emails/telephone conversations with bodyshop/dealer/Vauxhall Customer Service/Kevin Wale...
Therefore, some of the delay was the usual parts problem - however, the car was sitting in West End Vauxhall for months (literally). This was a combination of parts and lack of communication. Lotus can only deal with Vauxhall, Vauxhall then deal with the dealership, the dealership then deal with the bodyshop. It's the same problem that a number of people are facing at the moment.
However, I also found that communication was pretty poor - I dealt with a number of customer service people (Vishal, Sameer, Jennie, Julie) and there were delays in responses and I never really felt my queries were looked into. Other problems include them putting the wrong tyre on one of the rears so that I had different rears - when the car went back to have the tyre replaced, they ended up scratching the rear quarter paintwork... In addition, there was damage to the inside of the passenger door and a spare number plate from the boot was missing from when there was work carried out at the bodyshop. Despite these problems, the work that the bodyshop (Linkhurst) did was actually of a high standard.
Obviously I wasn't happy with a lot of this, so I requested compensation and they eventually came back (after a month...) with an ofer of 10% off my next service. This seemed pretty laughable and so I raised the issue with Vauxhall Customer Service, and specifically Sharon Lodge was very helpful.
To be fair to West End, since then they have done an excellent job. Paul Lange (West End MD) called me to discuss the issues and has personally handled the case since. He arranged for all the problems to be sorted out, the service to be carried out FOC and the majority of outstanding warranty work to be done (waiting for the airbag to come into stock). Everything seems to have been done to a top class standard.
Apologies for the long post, but I wanted to lay out everything that has happened. I have mixed feelings - in the end, the car is running and looking as good as ever, but it's been a rough ride getting there! Hopefully West End can continue to offer the service I have received recently, but only time will tell (although it seems that others have had decent service recently, so keep your fingers crossed).
HAVE BEEN A CONSTANT PAIN IN THE BACK SIDE. NO IDEA OF
CUSTOMER SERVICE. I'M CURRENTLY LOOKING FOR SOMEONE
IN THE HERTS/LONDON AREA TO TAKE MY VX TOO FOR SERVICE/WARRANTY WORK
Posted 28 June 2004 - 08:49 PM
Posted 30 June 2004 - 07:52 PM
Posted 08 July 2004 - 02:28 PM
Posted 09 July 2004 - 11:26 AM
Have yet to pick it up, so maybe I'm a little premature, but they hgave phoned me to say the service is complete, they have assessed the extra niggles I pointed out and they have ordered the parts they need to fix them which will probably be in late next week.
For there nice manner on the phone, ability to answer technical questions, reasonable price and general professionalism I'd like to recommend CHARVILLS - WARE
The reason I went there was because Browns of Loughton tried to rip me off (Â£236 for 1st service) and gave me many inaccurate details about the VX220 (including the fact that servicing wasn't required till 20K miles!).
I would also like to mention that before taking delivery of the car (some weeks late) from Hartwell in Sheffield in September I was assured the ABS upgrade had been completed. Charvills tell me this is not true and have ordered the relevant parts.
Thus my experience:
Edited by BradW, 09 July 2004 - 11:27 AM.
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