36 replies to this topic

[Zoobeef]

Being clear about how much is left is one thing but saying they are illigal and will fail an mot when theres 4mm left is another.

[Silent Steve]

Apart from refusing to help out with a failed self closing boot (two days out of warrantee) on my 7 series, the Beemer dealers in Southend and Chelmsford have always been really good.

 

Strikes me that the manufacturers place a lot of pressure on the dealers over margins etc  (looking at some of the piston heads threads) that some dealers are ripping their clients off to try and make up the numbers.

 

 

[Gedi]

I've had similar issues with my local BMW dealership and it got to the point where I was frightened to leave my car with them, even for a service.

I started taking mine to a BMW specialist, Darren Wood ( http://www.darren-wood.com ). I was chatting to the guys there whist having a service one day (they make you bacon butties and walk you around the car whilst they work on it  ) and they told me the reason they left the main dealerships and set up private is because of how much of a sham the dealership were. 

 

Btw, it's not just BMW. I have a mate who was a mechanic at the Porsche dealership near me. He was so horrified at the practices there that he had to quit. He now also works for an independant Porsche specalist

Edited by Gedi, 10 March 2014 - 11:31 AM.

[siztenboots]

no complaints with Porsche Guildford

[fiveoclock]

no complaints with Porsche Guildford

Probably because its one of the few owned by Porsche

[JimmyJamJerusalem]

Sytner BMW in Newport have always been great with me   I've had a few slight issues over the last 6yrs of running BMW's and they's always taken care of them properly.  I have had only basic issues with the cars though.

[ChrisS1]

If you want to try someone different locally Jimmy I'm using Forza West in Chepstow. Although thinking about it you're company car aren't you?

[JimmyJamJerusalem]

I am but that just means I don't pay

 

I'm ditching the beemers anyway....  Ordered a Volvo

[Sticky]

I am but that just means I don't pay   I'm ditching the beemers anyway....  Ordered a Volvo

I've got a V40 and really impressed. Got a free pipe and slippers too!

[Ebo100]

You guys aren't making me very happy at the moment. I've just ordered a new 2 series and decided to take the five years servicing deal where as with the previous car I used a specialist. I've just got that feeling of shooting myself in the foot.

[Claws]

You have. You have also put yourself at a disadvantage by taking the service plan

Edited by Claws, 10 March 2014 - 08:58 PM.

[Ebo100]

Thats it kick a man when he's down.

[Claws]

I'm only kidding, I just prefer your 3 series

[theotherjonnymac]

Mine goes to synter in high Wycombe. Service is great. Last time I had an m5 as a courtesy car and they drove it 25 miles to my house and picked it up again after. However, my company buys approx 300 cars from this dealer every year so it is in their interests to be good. On one occasion I went to spire Watford and they were useless and uninterested as they knew the car had not been purchased from them. Strange mentality given that I and 5 colleagues who all live locally would use them for servicing from a convenience point of view. Company car so under warranty and has to go to a main dealer and I am not paying for it either.

[Pidgeon]

Sytner Sutton Coldfield are great.  I order a £5 part for collection on Saturday morning, get a free breakfast while I wait for it to be brought from stores and am entertained by them dealing with a succession of owners making a fuss over trivial issues or asking why the screenwash charge isn't covered by the service plan.

[simonlpearce]

Sytner Solihull aren't too bad either, though never really had anything major done by them as my cars are now too old to bother with a service schedule.

[CoupeSi]

Reading all these problems with BMW main dealers.... Can drop a contact? Please feel free to remove it otherwise...

 

Autotech BMW Specialist, in Langley, Berkshire.... Really down to earth business, know what they are talking about and do the job right. I know them personally as I am their computer guy and also they do the work on my cars if needed.

 

https://www.google.c...e3856c95c9515a8

 

only link I have at the moment, we are planning a new website and Facebook page very soon.