A few weeks ago I bought GiGo's Jonnyboy hardtop which, for some reason, was entirely unfamiliar with his car! It was only after my husband collected it and brought it home that I discovered that there was no means by which to attach it to the car.

Because he'd never fitted it, GiGo didn't realise that the necessary fixings were missing and a PM to Jonnyboy revealed that they had been out of production for some time, with no stock held. This was how I found myself the reluctant owner of a rather expensive Europa blue ornament, which sadly didn't match anything in my lounge.
However...a few weeks later and my car now looks like this (yes, the hardtop is screwed down!):
Jonnyboy got in contact with the manufacturer of the fixings (which are not used in later versions of his hardtop) and got them to make a set just for me! GiGo covered the costs and a satisfyingly rattly package arrived just before Christmas.
I just want to say thank you to GiGo (who even offered to refund my money while we were waiting to see if the manufacturer still had the tooling) and a big thank you to Jonnyboy, who saved the day when it really wasn't his problem.