158 replies to this topic

[Jetpilot]

I have seen far worse shared on Facebook etc Does the insurance company have a facebook page, twitter etc, companies tend to be a little more responsive if their reputation is called into question, you dont have to go into specifics but a little registration of your woe and plight on their pages wont hurt

[twoclubsandastick]

I've had a good response when posting on a company's social media page, quite oftern they don't want the negative press. Sarah

[Nev]

I've had a good response when posting on a company's social media page, quite oftern they don't want the negative press. Sarah

 

Surely they can just delete any negative posting off their facbook page?

Edited by Nev, 05 June 2017 - 06:52 AM.

[twoclubsandastick]

I've had a good response when posting on a company's social media page, quite oftern they don't want the negative press. Sarah

  Surely they can just delete any negative posting off their facbook page?

Morning Nev, Surprisingly they tend not to, that just gets them more negative press! Some of these company's give huge power to their social media teams to resolve problems, which in turn makes them look good. Always worth a shot I think, given the world we live in today

[GiGo]

Just looked on Google and there reviews are shocking!  Also there appears to be no official Facebook page.

[twoclubsandastick]

GiGo, who's the insurance with? Never under estimate my Facebook stalking skills

[GiGo]

GiGo, who's the insurance with? Never under estimate my Facebook stalking skills

Eldon Insurance, I did search them and it came back with an unofficial page.

[Tfp]

it's been known for people to create unofficial pages so they can .

[twoclubsandastick]

Well, I have been busy!

 

@lizbilney is the CEO's twitter, perhaps you would like to reach out to her directly and ask what she thinks of her company customer service? and this is her email 

liz.bilney@eldoninsurance.co.uk

 

 

Hope it helps! Excuse the formatting.

 

[FLD]

Good stalking skills there!

[twoclubsandastick]

Good stalking skills there!

Never underestimate a women scorned 

[GiGo]

Well, I have been busy!
 
[color=rgb(101,119,134);]@lizbilney is the CEO's twitter, perhaps you would like to reach out to her directly and ask what she thinks of her company customer service? and this is her email [/color]


liz.bilney@eldoninsurance.co.uk
 
 
Hope it helps! Excuse the formatting.
 

Nice one, I never thought about Twitter as I don't use the platform myself.

I might fire off an email stating my frustration with her staff.

Thank you.

[twoclubsandastick]

 

Well, I have been busy!
 
[color=rgb(101,119,134);][font="'Helvetica Neue';"]@lizbilney is the CEO's twitter, perhaps you would like to reach out to her directly and ask what she thinks of her company customer service? and this is her email [/color][/font]


liz.bilney@eldoninsurance.co.uk
 
 
Hope it helps! Excuse the formatting.
 

Nice one, I never thought about Twitter as I don't use the platform myself.

I might fire off an email stating my frustration with her staff.

Thank you.

 

 

Happy to Tweet if you need anything, always good! 

[GiGo]

Quick update!

 

After a few more phone calls I have no been told that her company were threatening to take it to court, which my guys said was most likely a stall tacit!  I welcomed the idea of court if they wished.  Annoyingly my guys are wanting to drop the claim as they haven't got anywhere and have not got any costs to claim against the other company!

 

I have also learned that this wonderful lady has also had another accident which of course I have told my insurance company about and asked them to check the facts once again regarding her name, but it still falls on deaf ears!

 

Hopefully I will get a result soon!

[FLD]

Fingers crossed for you.

[GiGo]

I have just had a phone call.......

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

THEY ADMITTED LIABILITY!!!!!!!!

 

                         

[Wolfstone]

Finally! Well done Giles. Scum bags.

[ChrisS1]

Woohoo!!!!! At last!!!!!!!!!!!!!!!!!

 

Well done for persevering with it.

 

Makes a mockery of their officially submitted statement so hopefully they'll be hauled over the coals for lying.

[GiGo]

I now need to ring her insurance and arrange everything.

 

Anyone got any ideas on what I can claim for my time and distress?

[ChrisS1]

Ha, so they're still making you do all the leg work?